Ticketübergaben zwischen Teams, außen die Agenten
Die inneren Sehnen zeigen Tickets, die diese Woche von einem Team an ein anderes übergeben wurden (Farbverlauf vom Absender zum Empfänger). Die äußeren Säulen zeigen je Agent geschlossene Tickets; das Randband macht die Veränderung gegenüber der Vorwoche sichtbar. Klicken Sie auf ein Team, um es ausgewählt zu lassen; Esc hebt die Auswahl auf.
Innere Verbindungsbänder
Diagramm ohne Website-Rahmen öffnen ↗Drawing width at least 760 px. Scroll within the chart on smaller screens.
const options = {
"chart": {
"type": "radialColumn",
"height": 580,
"toolbar": {
"show": false
}
},
"series": [
{
"name": "Closed tickets",
"data": [
{
"x": "Ana",
"y": 55,
"fillColor": "#60a5fa",
"meta": {
"wow": 0
}
},
{
"x": "Ben",
"y": 40,
"fillColor": "#60a5fa",
"meta": {
"wow": -5
}
},
{
"x": "Chloé",
"y": 37,
"fillColor": "#60a5fa",
"meta": {
"wow": -2
}
},
{
"x": "Dev",
"y": 40,
"fillColor": "#2dd4bf",
"meta": {
"wow": 0
}
},
{
"x": "Emil",
"y": 43,
"fillColor": "#2dd4bf",
"meta": {
"wow": 17
}
},
{
"x": "Farah",
"y": 25,
"fillColor": "#2dd4bf",
"meta": {
"wow": 15
}
},
{
"x": "Gus",
"y": 33,
"fillColor": "#fbbf24",
"meta": {
"wow": 0
}
},
{
"x": "Hana",
"y": 26,
"fillColor": "#fbbf24",
"meta": {
"wow": -12
}
},
{
"x": "Ivo",
"y": 48,
"fillColor": "#fbbf24",
"meta": {
"wow": -6
}
},
{
"x": "Jules",
"y": 47,
"fillColor": "#f87171",
"meta": {
"wow": -9
}
},
{
"x": "Kemal",
"y": 34,
"fillColor": "#f87171",
"meta": {
"wow": 7
}
},
{
"x": "Lea",
"y": 26,
"fillColor": "#f87171",
"meta": {
"wow": 19
}
},
{
"x": "Mats",
"y": 54,
"fillColor": "#a78bfa",
"meta": {
"wow": 18
}
},
{
"x": "Nia",
"y": 45,
"fillColor": "#a78bfa",
"meta": {
"wow": 18
}
},
{
"x": "Oskar",
"y": 42,
"fillColor": "#a78bfa",
"meta": {
"wow": -4
}
},
{
"x": "Priya",
"y": 31,
"fillColor": "#f472b6",
"meta": {
"wow": -5
}
},
{
"x": "Quinn",
"y": 24,
"fillColor": "#f472b6",
"meta": {
"wow": -14
}
},
{
"x": "Rosa",
"y": 38,
"fillColor": "#f472b6",
"meta": {
"wow": -6
}
}
]
}
],
"plotOptions": {
"radialColumn": {
"innerRadius": 0.7,
"center": {
"label": "Tickets closed"
},
"encode": {
"angle": "Agent",
"delta": {
"field": "wow",
"name": "vs last week",
"unit": "%",
"style": "band"
}
},
"link": {
"mode": "map",
"align": true,
"unit": "agents"
},
"layers": [
{
"type": "chord",
"name": "Handoffs",
"data": [
[
"Billing",
"Payments",
18
],
[
"Payments",
"Billing",
11
],
[
"Onboarding",
"Platform",
14
],
[
"Platform",
"Onboarding",
4
],
[
"Mobile",
"Platform",
21
],
[
"Platform",
"Mobile",
9
],
[
"Billing",
"Trust & Safety",
6
],
[
"Trust & Safety",
"Payments",
12
],
[
"Payments",
"Platform",
7
],
[
"Onboarding",
"Billing",
10
],
[
"Mobile",
"Onboarding",
5
],
[
"Trust & Safety",
"Mobile",
3
],
[
"Platform",
"Payments",
8
],
[
"Billing",
"Onboarding",
4
]
],
"groups": [
{
"id": "Billing",
"color": "#60a5fa",
"link": [
0,
1,
2
]
},
{
"id": "Onboarding",
"color": "#2dd4bf",
"link": [
3,
4,
5
]
},
{
"id": "Platform",
"color": "#fbbf24",
"link": [
6,
7,
8
]
},
{
"id": "Mobile",
"color": "#f87171",
"link": [
9,
10,
11
]
},
{
"id": "Payments",
"color": "#a78bfa",
"link": [
12,
13,
14
]
},
{
"id": "Trust & Safety",
"color": "#f472b6",
"link": [
15,
16,
17
]
}
],
"ringWidth": 12,
"padding": 3,
"ribbon": {
"colorMode": "gradient",
"opacity": 0.66
}
}
]
}
}
}
const chart = new WestCoastCharts(document.querySelector('#chart'), options)
chart.render()import WestCoastCharts from 'west-coast-charts'
import premium from 'west-coast-charts/premium'
WestCoastCharts.use(premium)
const WestCoastChartsPremium = premium
WestCoastCharts.setLicenseKey(LICENCE_KEY) // paid production licence; localhost evaluation needs no key
const options = {
"chart": {
"type": "radialColumn",
"height": 580,
"toolbar": {
"show": false
}
},
"series": [
{
"name": "Closed tickets",
"data": [
{
"x": "Ana",
"y": 55,
"fillColor": "#60a5fa",
"meta": {
"wow": 0
}
},
{
"x": "Ben",
"y": 40,
"fillColor": "#60a5fa",
"meta": {
"wow": -5
}
},
{
"x": "Chloé",
"y": 37,
"fillColor": "#60a5fa",
"meta": {
"wow": -2
}
},
{
"x": "Dev",
"y": 40,
"fillColor": "#2dd4bf",
"meta": {
"wow": 0
}
},
{
"x": "Emil",
"y": 43,
"fillColor": "#2dd4bf",
"meta": {
"wow": 17
}
},
{
"x": "Farah",
"y": 25,
"fillColor": "#2dd4bf",
"meta": {
"wow": 15
}
},
{
"x": "Gus",
"y": 33,
"fillColor": "#fbbf24",
"meta": {
"wow": 0
}
},
{
"x": "Hana",
"y": 26,
"fillColor": "#fbbf24",
"meta": {
"wow": -12
}
},
{
"x": "Ivo",
"y": 48,
"fillColor": "#fbbf24",
"meta": {
"wow": -6
}
},
{
"x": "Jules",
"y": 47,
"fillColor": "#f87171",
"meta": {
"wow": -9
}
},
{
"x": "Kemal",
"y": 34,
"fillColor": "#f87171",
"meta": {
"wow": 7
}
},
{
"x": "Lea",
"y": 26,
"fillColor": "#f87171",
"meta": {
"wow": 19
}
},
{
"x": "Mats",
"y": 54,
"fillColor": "#a78bfa",
"meta": {
"wow": 18
}
},
{
"x": "Nia",
"y": 45,
"fillColor": "#a78bfa",
"meta": {
"wow": 18
}
},
{
"x": "Oskar",
"y": 42,
"fillColor": "#a78bfa",
"meta": {
"wow": -4
}
},
{
"x": "Priya",
"y": 31,
"fillColor": "#f472b6",
"meta": {
"wow": -5
}
},
{
"x": "Quinn",
"y": 24,
"fillColor": "#f472b6",
"meta": {
"wow": -14
}
},
{
"x": "Rosa",
"y": 38,
"fillColor": "#f472b6",
"meta": {
"wow": -6
}
}
]
}
],
"plotOptions": {
"radialColumn": {
"innerRadius": 0.7,
"center": {
"label": "Tickets closed"
},
"encode": {
"angle": "Agent",
"delta": {
"field": "wow",
"name": "vs last week",
"unit": "%",
"style": "band"
}
},
"link": {
"mode": "map",
"align": true,
"unit": "agents"
},
"layers": [
{
"type": "chord",
"name": "Handoffs",
"data": [
[
"Billing",
"Payments",
18
],
[
"Payments",
"Billing",
11
],
[
"Onboarding",
"Platform",
14
],
[
"Platform",
"Onboarding",
4
],
[
"Mobile",
"Platform",
21
],
[
"Platform",
"Mobile",
9
],
[
"Billing",
"Trust & Safety",
6
],
[
"Trust & Safety",
"Payments",
12
],
[
"Payments",
"Platform",
7
],
[
"Onboarding",
"Billing",
10
],
[
"Mobile",
"Onboarding",
5
],
[
"Trust & Safety",
"Mobile",
3
],
[
"Platform",
"Payments",
8
],
[
"Billing",
"Onboarding",
4
]
],
"groups": [
{
"id": "Billing",
"color": "#60a5fa",
"link": [
0,
1,
2
]
},
{
"id": "Onboarding",
"color": "#2dd4bf",
"link": [
3,
4,
5
]
},
{
"id": "Platform",
"color": "#fbbf24",
"link": [
6,
7,
8
]
},
{
"id": "Mobile",
"color": "#f87171",
"link": [
9,
10,
11
]
},
{
"id": "Payments",
"color": "#a78bfa",
"link": [
12,
13,
14
]
},
{
"id": "Trust & Safety",
"color": "#f472b6",
"link": [
15,
16,
17
]
}
],
"ringWidth": 12,
"padding": 3,
"ribbon": {
"colorMode": "gradient",
"opacity": 0.66
}
}
]
}
}
}
const chart = new WestCoastCharts(document.querySelector('#chart'), options)
await chart.render()Warten auf das Diagramm.
Open Data & agent view to read this chart through chart.describe().
Aus der laufenden Bibliothek über das optionale agent/describe -Modul gelesen. Text, Tabelle und JSON zeigen denselben Zustand. Ausschließlich Demonstrationsdaten.
$ wcc chart export radial-column-chord-handoffs.json --out radial-column-chord-handoffs.svg --with-tablePublic agent tools 0.2.3, tested with Library 1.1.5; available from the versioned GitHub release and npm. Speichern Sie zuerst eine JSON-Spezifikation und prüfen Sie vor dem Rendern die geladene Runtime und die unterstützten Module. Befehlsreferenz
Loading /gallery/radial-column/chord-handoffs/index.md …This example uses Premium modules. Compare licences · Embedding in a distributed product?